WEBSITE DISCLAIMER

This website is operated by ValueServ (Pty) Ltd (“ValueServ”, “we”, “us” or “our”). It provides general information about our assistance services, lifestyle benefits, rewards and partner solutions.
Product information and benefit conditions
Website descriptions provide an overview of our offering. Benefits are subject to the applicable product agreement, eligibility requirements, activation, payment requirements, waiting periods, exclusions, benefit limits and service availability. Not all services are included in every package. Please confirm your selected benefits and their terms before purchasing or requesting assistance.
Assistance services and insurance
Assistance, lifestyle and rewards benefits do not automatically constitute insurance or provide unrestricted payment or reimbursement of expenses. The nature and scope of each benefit are set out in its specific terms. Where a product includes an insurance component, the relevant insurer, policy wording and required disclosures must be identified in the product documentation.
Service partners
Certain services are delivered through independent service providers and professional partners. Availability and response times may depend on location, operating conditions and the nature of the request. ValueServ remains responsible for its own obligations under the applicable agreement and law.
Professional advice and emergencies
General website content is not personalised legal, medical, financial, tax or other professional advice. Advice or services provided through a particular benefit are subject to that benefit’s terms and the relevant professional’s scope of practice. Website enquiries are not an emergency reporting channel; use the designated emergency or assistance contact.
Accuracy and website availability
We take reasonable care to keep information accurate and current, but errors, omissions and interruptions may occur. Please confirm material information, including pricing and benefit details, with ValueServ. Website updates do not, by themselves, amend an existing agreement or remove rights already acquired.
Third-party links
Links to external websites are provided for convenience. ValueServ does not control their content, security or privacy practices. Please review the relevant provider’s terms before using its website or services.
Limitation of liability and your rights
To the extent permitted by law, ValueServ is not liable for indirect or consequential losses arising solely from reliance on general website content or temporary website unavailability. This does not exclude liability for fraud, gross negligence, failure to meet our contractual obligations, or any liability that cannot lawfully be excluded. Nothing in this disclaimer limits your rights under applicable South African consumer protection law.
Privacy and intellectual property
Personal information is handled as described in our Privacy Notice. Website content, logos and designs belong to ValueServ or their respective owners and may not be reproduced or used commercially without permission, except where permitted by law.
Applicable law and enquiries
This disclaimer is governed by South African law. For questions about products, benefits or this disclaimer, please contact ValueServ using the contact details provided on this website.
Before publishing, have this checked against your actual product agreements. Any liability limitation must be displayed prominently and cannot override statutory consumer rights. gov.za